TERMS AND CONDITIONS
ONE CALL DOES IT ALL………1-888-CERTIPIK (237-8474)
We’ve made it as easy as possible for you to conduct business with CERTIPIK,USA. Simply call one toll-free number, 1-888-CERTIPIK (237-8474), to place an order, obtain product information or check on a shipment.
THREE EASY WAYS TO ORDER:
- Telephone: 1-888-CERTIPIK(237-8474) We will not accept responsibility for errors in telephone orders unless we have received a written confirmation prior to shipment date.
- Fax: 1-712-752-8472 We encourage you to fax in your orders to eliminate any possible errors.
- Email: [email protected] Order any time day or night. It’s fast, easy, secure, complete, and comprehensive.
- Change Orders: A flat rate of $100 for labor and accounting may be added if there is a request to subtract buried parts from a order that is packaged and ready to ship.
We will fill all back orders as soon as merchandise is available. If merchandise is not in stock, it will be placed on back order for 90 days, unless otherwise instructed by the customer.
To return merchandise for any reason:
- You must call 1-888-CERTIPIK (237-8474) and obtain a Return Goods Authorization (RGA) number.
- All the returned parts must be sent freight prepaid, with the RGA number clearly visible on the outside and a copy of the original invoice or packing slip included inside the package.
- All returns due to customer error of sheet metal, fabricated parts, or bearings will be subject to a 40% restocking charge.
- All Returns on durable goods due to customer error (excludes our shipping error or warranty) will be subject to a 20% restocking charge.
- All returns must be in saleable, like new, condition (excludes warranty returns) and must have been purchased from Certipik,USA within 30 days from receipt of order.
- All returns will be inspected for damage to determine if the appropriate credit can be issued.
We offer five easy and convenient payment options for you to choose from, prior to shipment. * Credit Card (VISA, MasterCard, American Express and Discover) * Bank Wire Transfer * COD * Money Order.
Every order we receive is classified as a RUSH. You tell us how fast you need it. If you place your order before 12:00 (noon) CST, CERTIPIK,USA will make every effort to pack and ship your order on the same day to anywhere within the continental U.S.A. Orders placed on Friday after 12:00 (noon) CST will be shipped on the next regular business day. We will deliver your order via UPS Regular Ground Service. Next Day Air, 2nd Day Air and 3rd Day Select Service is available with an additional charge. Any shipment exceeding UPS weight and size limitations will be shipped via freight truck. If you prefer to have us ship collect using your freight company please specify when ordering.
**Regular handling charges may still apply.
DAMAGED SHIPMENTS AND SHORTAGES:
UPS & Prepaid Truck Shipments – Check your order immediately upon arrival. All damages must be noted on delivery receipt. All shortages and damages must be called into CERTIPIK, USA at 1-888-237-8474. All damaged containers and merchandise must be kept for inspection.
Truck Shipments (when you select the carrier):
Check your order immediately upon arrival. All damages must be noted on delivery receipt, and must be called into the truck company you chose. All damaged containers and merchandise must be kept for your truck company to inspect. At that time you will file a claim with your truck company.
FAST ORDER TRACKING:
Where is your shipment right now? Call us toll-free during regular business hours and within minutes we can track any order shipped via UPS. Or call us to obtain the UPS tracking number, then go on-line to track your shipment.
The manufacturer warrants the product to be free of any defects in workmanship and materials for a period of 90 days from date of purchase, and will replace the product free of charge after the defective part has been returned with authorization to CERTIPIK, USA by the customer for inspection. CERTIPIK, USA shall not be liable for any loss, injury or damage, direct or consequential, arising from the use of or any inabilities of the product.
PRICING MAY VARY:
Market fluctuations make it necessary for us to resever the right change prices without notice. All prices are quoted in US dollars. We reserve the right to impose purchase restrictions or limits at any time.
Although all information in this catalog has been carefully checked for accuracy, errors and omissions occasionally occur and therefore are subject to correction. We regret any inconvenience.
Email [email protected]